The job description and day-to-day function of the modern call center customer service agent have changed. Some of these changes are a result of the pandemic, but most of these...

Change is an inevitable part of business and life, but the last year and a half has forced it on the office at a rapid pace. The return to work has started and stopped and many...

Edited August 2021 Every year, increasing workplace awareness of sustainable practices and minimizing businesses’ impact on the environment becomes more important to employee...

If you asked your employees to share their favorite color, what would most choose? With almost certainty, we can guess the color choice is not brown, grey, or white. Further, a...

Edited July 2021 Doesn’t it feel good to live in a time when you don’t have to sacrifice style for ethical accountability? As executives responsible for the company purse strings,...

Work-from-home. A year and a half ago, that was what the majority of office workers were being asked to do. This shift was unexpected, but the workforce adapted quickly-creating...

If we took a look back at a typical business office before the pandemic most would have looked about the same. All law offices, newspaper offices, and big tech companies would...

Looking for what's trending in 2022? Click here.  Edited June 23, 2021 It's always daunting to make predictions about the year to come, but trying to put our finger on office...

After a year and a half that required more flexibility than many of us suspected we possessed, the post-COVID workplace will need to be equally flexible when we return to work....

It’s finally time to consider the reality of returning to work and the silver linings of the past year away from the office. Firstly, many of us had the opportunity to build...